Services — The Opal Agency

What we do

HR that
actually
works.

Every service we offer is built around one idea: that great HR is clear, practical, and designed for the humans it serves. No jargon, no boilerplate — just work that makes a real difference.

Start a conversation
A note on who we serve

You don't need to know the terminology. You don't need to know what you need. That's exactly what we're here for. We work with first-time founders, growing small businesses, and established mid-size organizations — and we meet every single one exactly where they are.

01

HR Policy & Compliance

Foundation Work

Clear policies are the foundation of a functional, protected workplace.

We design, audit, and refresh employee handbooks, workplace policies, and compliance frameworks tailored to your organization, your industry, and the states where you operate. Our work ensures your documentation is legally sound, clearly written, and actually used — not just filed away.

California Specialist

California has some of the most complex employment laws in the country. Clients across the U.S. specifically seek us out for California compliance support — from leave laws and classification rules to pay transparency and PAGA requirements.

What's included

  • Employee handbook creation & audits
  • Multi-state compliance frameworks
  • Remote work & hybrid policies
  • I-9 & remote verification compliance
  • California-specific HR requirements
  • Leave & accommodation policies
  • Code of conduct development
  • DOL audit support & preparation
  • Worker misclassification review
  • Policy gap assessments
  • Required state training coordination
Work with us
02

Workplace Communications

Clarity & Care

The right words at the right time can change the outcome of almost anything.

We help organizations communicate with employees, leadership, and teams during high-stakes moments — from layoffs and policy changes to performance conversations and company-wide announcements. We write the messages that are hard to write, and we make sure they land the way they're intended.

What's included

  • Sensitive HR message drafting
  • Leadership communication strategy
  • Termination & separation communications
  • Company-wide announcements
  • Performance conversation frameworks
  • Internal policy rollout messaging
  • Crisis & change communications
  • Employee-facing documentation
Work with us
03

People Strategy

Long-Term Thinking

Your people are your business. Your strategy should reflect that.

We work alongside founders and executive leadership to build the HR infrastructure that supports growth — including building entire HR departments from scratch for organizations that have never had one. From organizational design to fractional HR leadership, we're the partner that sticks around. Some of our clients have grown, built internal HR teams, and still keep us on to oversee the work — because the relationship matters more than the org chart.

What's included

  • Fractional HR leadership
  • HR department buildout from scratch
  • Organizational design & structure
  • Workforce planning
  • Compensation strategy
  • Hiring frameworks & onboarding
  • Culture & engagement planning
  • Executive HR advisory
  • In-house HR team oversight
  • Strategic people operations
Work with us
04

Beyond HR

The Stuff Nobody Tells You

Most HR consultants stop at HR. We don't.

Running a business involves a whole operational layer that falls through the cracks — especially for small and growing organizations. We've handled the things most people don't know they need until something goes wrong. If it keeps your business running correctly and compliantly, we can help. We also take on one-off projects — you don't need to be a retainer client to work with us.

Real results

We recovered $30k for a client after identifying incorrect state payroll wage calculations, and $70k for another after catching a payroll processing error their provider had missed entirely. We look for problems even when nobody asked us to. It's how we work.

What's included

  • Entity formations & corrections
  • Entity dissolutions & name changes
  • State account setup (unemployment, tax, state leave programs)
  • Annual report filings
  • Payroll provider transitions
  • Payroll error identification & recovery
  • Worker misclassification corrections
  • Wage & hour compliance review
  • Multi-state registration & compliance
  • International HR & operational support
  • One-off project support
Work with us
05

HR Audits & Assessments

Know Where You Stand

You can't fix what you haven't seen clearly.

A comprehensive HR audit gives you an honest picture of where your organization stands — what's working, what's at risk, and what needs to change. We review your policies, practices, documentation, and compliance posture, then deliver a clear, prioritized roadmap. No sugarcoating. No overwhelming you with a 50-page report you'll never read.

What's included

  • Full HR practice review
  • Compliance gap analysis
  • Policy & documentation audit
  • Employee classification review
  • Payroll & wage compliance review
  • Compensation equity review
  • Risk assessment & prioritization
  • Clear written findings & action plan
Work with us
06

Employee Relations & Investigations

When Things Get Hard

Workplace situations don't wait for a convenient time.

When something goes wrong — a complaint, a conflict, a termination that needs to be handled carefully — most organizations don't have the experience or the objectivity to navigate it well. We do. We handle sensitive employee situations with discretion, documentation, and a steady hand, making sure the process protects the organization and treats every person involved with dignity.

What's included

  • Workplace complaint handling
  • Internal investigations
  • Termination planning & support
  • Performance improvement plans
  • Separation agreements & documentation
  • Conflict resolution frameworks
  • Harassment & discrimination response
  • Manager coaching through difficult situations
Work with us

Not sure where
to start?

Most of our engagements begin with a single conversation. Tell us where things feel unclear, at risk, or just not quite right — and we'll help you figure out what needs attention first. You don't have to have it figured out before you reach out.

You'll hear back from Montanna directly — same day.

Get in touch